Privacy Policy

Introduction

Welcome to Mysz Technology Sdn. Bhd. (“Mysz Technology”, “we”, “our”, or “us”).

We provide business technology solutions including but not limited to:

• Point of Sale (POS) Systems
• POS Hardware
• Restaurant & Retail Management Systems
• Custom Software Development
• Website Design & Development
• Mobile Application Development
• ERP & Business Management Solutions
• Cloud & Local Server Solutions
• Technical Support, Installation & Training

By purchasing, subscribing to, or using any of our products or services, you agree to this Privacy Policy and Terms & Conditions.

Main Terms & Conditions

1. Business information and product/menu list in (PDF/CSV) only are required BUT if no PDF/CSV, we can only included 100 menu (F&B) and 100 products (retails).
2. Please ensure that processing is completed within the invoice validity period.
3. Progress payment: 50% deposit for preparation setup and another 50% payment is required immediately after the system in handed over.
4. If the client/prospect backs out of the sales OR cannot be done within one(1) month, they ‘FORFEIT’ their deposit or their full payment to compensate for expenses.
5. After confirming the invoice, any ITEM/PACKAGE cancellation is not allowed and no refund money or items.
6. Basic support (online) only and complete training with setup – (Standard and VIP Plan Support need to add on).
7. There is no temporary replacement if an item under warranty meeds to be repaired.
8. No warranty for F.O.C. items (if applicable).
9. All payment must be payable to Mysz Technology Sdn. Bhd. (555108387834 – MAYBANK).

Information We Collect

We may collect the following information:

Business Information

• Company Name
• SSM Registration
• Business Address
• Business Category
• Branch Information
• Business Logo
• Menu or Product List
• Pricing Information
• Tax Information (where applicable)

Personal Information

• Name
• Phone Number
• Email Address
• Billing Address
• Delivery Address
• Identification details (when required)

Technical Information

• Device Information
• Browser Information
• Operating System
• IP Address
• Login Records
• System Activity Logs

How We Use Your Information

Your information is collected for purposes including:

• Improving our services
• Creating your POS account
• Preparing software configuration
• Product installation
• Hardware configuration
• Customer support
• Software updates
• Warranty verification
• Technical troubleshooting
• Accounting and invoicing
• Government compliance where required

Sharing of Information

We do not sell customer information.

Information may only be shared with:

• Technology partners assisting in service delivery
• Payment providers
• Courier companies
• Hosting providers
• Cloud infrastructure providers
• Government authorities when legally required

Data Security

We implement reasonable administrative and technical safeguards including:

• Password protection
• Secure cloud storage
• Firewall protection
• User authentication
• Limited staff access
• Encrypted communication where applicable

Although we strive to protect your information, no online system is 100% secure.

Data Retention

Customer information will be retained for as long as necessary to:

• Warranty verification
• Maintain customer accounts
• Provide support
• Fulfil legal obligations
• Maintain accounting records

Cookies

Our website may use cookies to:

• Improve user experience
• Analyse website traffic
• Remember user preferences
• Improve website performance

Users may disable cookies through their browser settings.

Third-Party Services

Our services may integrate with third-party providers including:

• Payment gateways
• SMS providers
• Email providers
• WhatsApp integrations
• Google services
• Cloud hosting providers

Each provider has its own privacy policy.

Customer Responsibilities

Customers are responsible for:

• Maintaining secure passwords
• Protecting login credentials
• Keeping devices secure
• Ensuring authorised use of the system
• Maintaining internet connectivity (for cloud services)

Quotation & Invoice

• All quotations remain valid only within the stated validity period.
• Prices may change after the quotation expires.
• Work will commence only after deposit/payment has been received.

Payment Terms

Unless otherwise agreed:

• 50% deposit is required before project commencement.
• Remaining 50% balance must be paid immediately upon project completion, installation, or handover.
• Full payment is required before activation for certain packages.

Late payment may result in:

• Suspension of services
• Delay in support
• Delay in software activation
• Suspension of maintenance

Product Setup Requirements

For POS setup:

Business information is required including:

• Business Name
• Address
• Phone Number
• Business Logo
• Menu or Product List
• Product Images (optional)
• Pricing

Preferred format:

• PDF
• CSV
• Excel

If no digital file is provided:

• F&B package includes up to 100 menu items.
• Retail package includes up to 100 products.

Additional entries may incur extra charges.

Project Timeline

The customer must provide all required information promptly.

Any delay caused by:

• Missing information
• Incomplete documentation
• Late approval
• Late payment

will automatically extend the project completion timeline.

Cancellation Policy

After invoice confirmation:

• No cancellation of confirmed packages.
• No cancellation of confirmed hardware.
• No cancellation of confirmed software licences.
• No refund will be provided.

Deposit Policy

If the customer:

• Cancels the project,
• Stops responding,
• Delays the project beyond one (1) month,
• Decides not to proceed,

the deposit or payment made shall be forfeited to cover preparation costs, labour, licensing, procurement, and administrative expenses.

Refund Policy

Payments made are generally non-refundable.

Refunds are only considered if Mysz Technology is unable to deliver the agreed service due to reasons solely attributable to us.

Software Licence

Unless otherwise stated:

• Customers may not copy, distribute, modify, reverse engineer, or resell the software without written permission.

• Software licences remain the intellectual property of Mysz Technology.

• Customers are granted the right to use the software.

Hardware Warranty

Warranty covers manufacturing defects only.

Warranty does NOT cover:

• Water damage
• Fire
• Power surge
• Lightning
• Misuse
• Accidental damage
• Improper installation
• Physical damage
• Unauthorized repairs

No temporary replacement unit is guaranteed while hardware is under warranty repair.

Free-of-charge (F.O.C.) items are not covered under warranty unless specifically stated.

Software Support

Standard support includes:

• Online troubleshooting
• Basic software guidance
• Remote assistance during support hours

Support excludes:

• On-site visits
• Data entry
• Hardware relocation
• Third-party software issues
• Internet issues
• Customer-caused configuration errors

Premium support plans may be purchased separately.

Training

Basic training is provided during installation or handover.

Additional training sessions requested after project completion may incur additional charges.

Customer Backup Responsibility

Customers are responsible for maintaining regular backups of:

• Sales
• Inventory
• Customer records
• Financial records
• Reports

Mysz Technology is not liable for data loss resulting from:

• Internet issues
• Hardware failure
• Viruses
• User error
• Third-party software
• Power failure

Software Updates

Software updates may include:

• Bug fixes
• Security improvements
• Feature enhancements

Certain major upgrades or custom features may require additional charges.

Intellectual Property

All software, designs, graphics, source code, documentation, and training materials developed by Mysz Technology remain our intellectual property unless otherwise agreed in writing.

Limitation of Liability

Mysz Technology shall not be liable for:

• Business interruption
• Loss of profits
• Loss of customers
• Indirect damages
• Consequential damages
• Internet downtime
• Third-party service failures
• Government system interruptions

Our maximum liability shall not exceed the amount paid by the customer for the affected product or service.

Force Majeure

Mysz Technology shall not be responsible for delays caused by events beyond reasonable control including:

• Supplier shortages
• Flood
• Fire
• Pandemic
• Government restrictions
• Internet outages
• Natural disasters

Governing Law

These Terms and Conditions shall be governed by the laws of Malaysia.

Any dispute shall first be resolved through good-faith negotiation before legal proceedings.

Contact Information

Mysz Technology Sdn. Bhd.

Website:
https://mysztechnology.com

Email:
support@mysztechnology.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Malaysia Time)

Payment Details:

MAYBANK

Mysz Technology Sdn. Bhd.

Account Number:
555108387834

Acceptance

By making payment, signing a quotation, confirming an invoice, or using any Mysz Technology products or services, the customer acknowledges that they have read, understood, and agreed to these Privacy Policy and Terms & Conditions.